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On
this Page:
1).ORDERING
as of
Feb. 17, 2016
We
are not taking new orders at this time.
We
do not know when or if this will change. If you are
interested in an item please send an email and you
will be put on a waiting list.
If
you own an item you wish to sell that is on our site
let us know and we will try to match you up with
buyers. There are many more buyers than sellers.
Thanks.
You can place an order 2 ways:
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2).TERMS
and IMPORTANT INFORMATION
We
require a 50% deposit on orders, with the balance due
before shipping. We accept credit cards (American
Express, Visa & MasterCard), Paypal or
checks. For security purposes it is best to call in
your credit card number, not send it over email. Call
24 hours a day and leave your number on our answering
machine and we will get back to you as soon as
possible.
All
of our items are made to order in the USA. Delivery
time for these custom items is between 8 and 12
weeks. (Sometimes delivery can be sooner, if
requested) Our designs are meticulously hand painted
and hand cast in resin and are available in custom
colors (usually at no extra cost) and custom sizes.
Original designs are copyrighted. Freight is from New
York. Shades that are pictured on lamps and
chandeliers are not included. Packing charges are
extra and are done by a third party. We have the
ability to design and manufacture to your
specifications or from your sketches, and to make
large size fixtures on short notice. Our web site,
www.sisalnet.com
has over 150 items with new items added often.
Chandeliers come with 3 feet of chain and a matching
ceiling cap. If you have a high ceiling let us know
so we can supply extra chain.
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3.)
RETURNS and
CREDITS
Since
all items are custom made, any order cancellations or
returns will be charged a 50% fee (chargeback) less
costs (ie: freight and/or credit card charges), and
are at the discretion of Sisal Lighting. This is a
standard policy in the custom furnishing
industry.
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4).Packing
& Freight
Packing charges are extra and
usually packed by the UPS store or crated if they are
large items like chandeliers. A rule of thumb for
crating estimates is 10% of item cost.
Freight
charges are extra. Freight is from New York. You can
arrange for your own freight company or we can
provide an estimate if you provide your zip code.
There is an extra charge for large freight items to a
residence of about $100. This can be saved if the
shipment goes to a business or office.
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5.)
INSTALLING A
CHANDELIER
We
recommend 40 watt or 60 watt candelabra bulbs. Also
available are 5 watt fluorescent or LED candelabra
base bulbs. Do not use over 75 watt bulbs.
This
link details chandelier
replacement/installation:
Click Here
This
link has sizing information. Click
Here[about.com] or
Here
INSTALLING
A SCONCE with gold ball
We
recommend 40 watt or 60 watt candelabra bulbs. Also
available are 5 watt fluorescent or LED candelabra
base bulbs. Do not use over 75 watt bulbs.
Below
is information on how your electrician would do the
wiring for our sconces.
A round electrical
box should be installed that will be covered by the
sconces gold ball.
The box should be installed so
the center of the box is where the center of the ball
will be located. The ball is usually 5.25" in
diameter. If the electrical wire has a plug attached
it should be cut off and the wire pulled back into
the gold ball.
A hole can be drilled through
the gold ball in the center. It does not come with
the hole. A standard electrical metal "strap",
"nipple" and "cap" will be
supplied. The strap is attached to the box, and the
nipple is screwed into the strap. The other end of
the nipple will fit through the hole and will be
fastened from the outside of ball with a supplied
decorative "cap nut". (The wires
can be placed into the top gold ball, if there is
one, when your order is placed).
The
round electrical box could be substituted for the 8
sided box in the picture.
Sconce setup pictured above.
Chandelier setup below.
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or 561-404-1138