Contact and Ordering Information

 

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1).ORDERING as of Feb. 17, 2016

We are not taking new orders at this time.

We do not know when or if this will change. If you are interested in an item please send an email and you will be put on a waiting list.

If you own an item you wish to sell that is on our site let us know and we will try to match you up with buyers. There are many more buyers than sellers.

Thanks.

    You can place an order 2 ways:

 By Phone:

                       or   561-404-1138

 By Email:

                    mail@sisalnet.com

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 2).TERMS and IMPORTANT INFORMATION

We require a 50% deposit on orders, with the balance due before shipping. We accept credit cards (American Express, Visa & MasterCard), Paypal or checks. For security purposes it is best to call in your credit card number, not send it over email. Call 24 hours a day and leave your number on our answering machine and we will get back to you as soon as possible.

All of our items are made to order in the USA. Delivery time for these custom items is between 8 and 12 weeks. (Sometimes delivery can be sooner, if requested) Our designs are meticulously hand painted and hand cast in resin and are available in custom colors (usually at no extra cost) and custom sizes. Original designs are copyrighted. Freight is from New York. Shades that are pictured on lamps and chandeliers are not included. Packing charges are extra and are done by a third party. We have the ability to design and manufacture to your specifications or from your sketches, and to make large size fixtures on short notice. Our web site, www.sisalnet.com has over 150 items with new items added often. Chandeliers come with 3 feet of chain and a matching ceiling cap. If you have a high ceiling let us know so we can supply extra chain.    

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3.) RETURNS and CREDITS

Since all items are custom made, any order cancellations or returns will be charged a 50% fee (chargeback) less costs (ie: freight and/or credit card charges), and are at the discretion of Sisal Lighting. This is a standard policy in the custom furnishing industry.                                 

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4).Packing & Freight

    Packing charges are extra and usually packed by the UPS store or crated if they are large items like chandeliers. A rule of thumb for crating estimates is 10% of item cost.

Freight charges are extra. Freight is from New York. You can arrange for your own freight company or we can provide an estimate if you provide your zip code. There is an extra charge for large freight items to a residence of about $100. This can be saved if the shipment goes to a business or office.

 

                      

 

 

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5.) INSTALLING A CHANDELIER

We recommend 40 watt or 60 watt candelabra bulbs. Also available are 5 watt fluorescent or LED candelabra base bulbs. Do not use over 75 watt bulbs.
This link details chandelier replacement/installation:                       Click Here
This link has sizing information. Click Here[about.com] or Here
INSTALLING A SCONCE with gold ball
We recommend 40 watt or 60 watt candelabra bulbs. Also available are 5 watt fluorescent or LED candelabra base bulbs. Do not use over 75 watt bulbs.
Below is information on how your electrician would do the wiring  for our sconces.
A round electrical box should be installed that will be covered by the sconces gold ball.
The box should be installed so the center of the box is where the center of the ball will be located. The ball is usually 5.25" in diameter. If the electrical wire has a plug attached it should be cut off and the wire pulled back into the gold ball.

A hole can be drilled through the gold ball in the center. It does not come with the hole. A standard electrical metal "strap", "nipple" and "cap" will be supplied. The strap is attached to the box, and the nipple is screwed into the strap. The other end of the nipple will fit through the hole and will be fastened from the outside of ball with a supplied decorative "cap nut".  (The wires can be placed into the top gold ball, if there is one, when your order is placed).



The round electrical box could be substituted for the 8 sided box in the picture.  
 
       Sconce setup pictured above.                         Chandelier setup below.
 
 

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April 2012